Ayushman Bharat Offline Application Process: The Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PM-JAY) is a health insurance scheme by the Government of India. Under this scheme, the eligible families can avail cashless treatment up to ₹5 lakh per family per year at empaneled hospitals across India.
Eligible people can apply for the scheme through the offline process by visiting any hospital or a Common Service Centre (CSC).
Where to Apply Offline?
Eligible beneficiaries can visit:
- Any hospital empanelled under PM-JAY.
- Common Service Centre (CSC)
- Ayushman Bharat helpdesk
An operator named Arogya Mitra helps the applicants in completing the process.
Offline Application Process
| Step | Process Details |
|---|---|
| Step 1 | Visit a PM-JAY empanelled hospital or CSC. |
| Step 2 | Submit details such as PM letter, Ration Card Number, Mobile Number, or RSBY URN. |
| Step 3 | The Arogya Mitra searches your name in the beneficiary database. |
| Step 4 | If your name is found, identity verification is done using Aadhaar Card or another government-issued ID. |
| Step 5 | Family details are verified through the Ration Card or Family ID. |
| Step 6 | Required documents are scanned and uploaded to the system. |
| Step 7 | The application is sent to the insurance company or trust for verification. |
| Step 8 | The State Health Agency (SHA) checks the application and gives final approval or rejection. |
| Step 9 | After approval, the PM-JAY e-card is issued to the beneficiary. |
Detailed Step-by-Step Process
Step 1: Visit the Application Centre
Go to the nearest:
- PM-JAY empanelled hospital
- Common Service Centre (CSC)
Carry all required documents with you.
Step 2: Submit Basic Details
The Arogya Mitra will ask for one of the following:
- PM-JAY letter
- RSBY URN
- Ration Card No.
- Cell Phone Number
These details are used to search your record in the system.
Step 3: Beneficiary Search
The operator checks whether your name is available in the PM-JAY database.
The search may be done using:
- Name
- Position;
- Mobile no.
- Ration Card No.
- RSBY URN
Step 4: Identity Verification
If your name is found, they will check your identity.
Documents generally accepted include:
- Aadhaar Card
- PAN Card
- Any valid govt. ID
The documents are scanned and uploaded.
Step 5: Family Verification
The Arogya Mitra verifies family members through the following:
- ID Family
- Other family documents authorised
- Family records are submitted to be approved.
Family records are uploaded for approval.
Step 6: Approval Process
The application is checked by:
- Insurance Company or Trust
- State Health Agency (SHA)
The application may be:
- Approved
- Rejected
- Sent for further verification
Step 7: E-Card Generation
Upon approval, the beneficiary is issued a PM-JAY e-card.
This card enables cashless treatment at empanelled hospitals across India.
Documents Required
Applicants should carry the following documents:
| Document | Purpose |
| Aadhaar Card | Identity proof |
| PAN Card (if available) | Additional identity proof |
| Address Proof | Verification of residence |
| Mobile Number | Contact details |
| E-mail ID (if available) | Communication purpose |
| Ration Card | Family verification |
| Caste Certificate (if applicable) | Category verification |
| Income Certificate | Income verification |
| Family Status Proof | Joint or nuclear family details |
Important Points
- The offline process does not require an online form.
- The application process is completed with the help of Arogya Mitra.
- Beneficiaries are required to verify with original documents.
- The PM-JAY e-card is issued only after approval from the concerned authority.
- The scheme provides cashless treatment to eligible families through the e-card.
Conclusion
The offline application process for Ayushman Bharat PM-JAY is easy and can be availed by visiting a nearby empanelled hospital or CSC. Eligible beneficiaries need to fill in basic details, get the document verification done and wait for approval. After approval, the PM-JAY e-card is generated through which families can access cashless healthcare benefits under the scheme.